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Member Feedback – COVID Response

28
Aug

Member Feedback – COVID Response

Opening has been done cautiously and safely. I very much appreciate the club doing everything it can to open and yet be safe for members.

…making a lot of effort to provide fitness options during Covid. Rollingwood is more than a gym, it’s a community.

The club is constantly being cleaned and with the reservation system it’s never crowded and distancing is easy.

“I have been a member for almost 2 years and can honestly say that every interaction with a staff member has been positive. They are friendly, willing to help, and highly qualified in their areas of expertise. Additionally, the Club’s handling of their stages of re-opening safely and in accordance with health requirements (e.g., scheduling swim lane times, moving activities like yoga, TRX, pilates outdoors) has been remarkable and so appreciated.”

“The staff is unbelievably professional and caring. Fabulous outdoor work areas and variety of outdoor classes. Pickleball added! Beautiful setting. Friendly environment.”

“We appreciate that the owner has invested in improving the facility and doing what they can to provide members with access during Covid.”

“The club is a great club and does everything to counter the present virus. My health is very important to me and exercising is the key.”

“Rollingwood is doing all they can to protect its members while encouraging health, community and fitness. Rollingwood has been extremely fair regarding pricing.”

“RAC is in my neighborhood and I have been a member for over 30 years. Your current management is in overdrive to maintain a good quality gym and still maintain a friendly atmosphere. All the new additions are very creative and well received. They are doing a great job!”

Love how thoughtful you have been in figuring out how we can use the club safely.

RAC management and staff have done an excellent job of providing a variety of workout opportunities and communicating those opportunities and COVID guidelines via Facebook and email.

I’m only doing lap swimming. But I really appreciate how things are being handled. Nice job with distancing and the scheduling of lane use.

The atmosphere of the club friendly and many types of activities to choose from, as well as easy to use scheduling system during the Covid-19 pandemic.

YOU ARE VERY CAREFUL WITH THE COVID19 REGULATIONS! I NOTICE THE CLEANING AND DISTANCING AND MASK WEARING! I FEEL SAFE IN USING THE POOL.


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